Overview
CRM built for and sold to industry unions and non-profit organisations — managed as a commercial product with an active customer base and a roadmap.
Achievement
Grew Konplan Office from an internal tool into a product with an external customer base in the non-profit and trade union sector. Owned the product as acting product manager and business owner — the only person in the Berlin office bridging technical delivery and commercial ownership.
Outcomes
- ◆ Transitioned Konplan Office from internal use to a commercially sold CRM for industry unions and non-profit organisations
- ◆ Increased customer engagement through continuous improvement and regular roadmap communication — customers stayed because the product kept getting better
- ◆ Managed the full product lifecycle: scoping, development, customer management, offers, invoicing, and business development
- ◆ Hired a sales manager to handle commercial growth, freeing up capacity to focus on product and delivery quality
- ◆ Ran this alongside eprokon and ihkon-office — three external software products managed simultaneously as Branch Manager of a 40-person operation
Technologies
Lotus Notes