Overview
Contact and relationship management system for public sector clients — deployed at the Berlin IHK (Chamber of Commerce) with measurably high customer satisfaction.
Achievement
Delivered and managed a contact management product for one of Berlin's most prominent public institutions. Acting as product manager, developer, and customer lead simultaneously — the Berlin IHK became a reference customer.
Outcomes
- ◆ Deployed and maintained at the Berlin IHK — a high-visibility public sector client requiring reliability and stakeholder-managed delivery
- ◆ Achieved high customer satisfaction scores through active relationship management and a structured improvement process
- ◆ Managed the full account as Branch Manager: requirements gathering, roadmap, delivery, and ongoing customer success
- ◆ Part of a deliberate strategy to grow the external software product business alongside the engineering services work
Technologies
Lotus NotesAjaxHTMLCSS